It wasn’t until I went to Lustine that I realized all dealerships are NOT created equal. I will try and stop any family and friends from ever going there. From start to finish, the experience was terrible. We are happy with our car, but I will NEVER step foot in that...Read more
I recently purchased a truck here 2017 Dodge Ram 2500 they messed up the financing let my 30-day tags die..... and had no tags for 7 days ......did not care nor did I get any reply or answer from any managers.... the worst service I have ever had from any dealership do...Read more
Al the finance guy told us our Tags were in the mail over a week ago. I finally drove 50 miles to the Dealer today... and guess what, my tags were sitting there! I have been driving with expired Tags for two weeks. I bought a car at Ourisman last year and had my...Read more
I didn't like
- Customer service
Sales Manager (Jessie) told us he was not allowing us to pick up ready tags until I give him $2000??? Thought this was a practical joke until he began berating me and my daughter in front of sales staff and customers saying we should be grateful they sold us a car and...Read more
Pick Up Truck Review
Micheal Ballard was pleasantly and he gave me an good offer. When I'm ready to purchase I will return there.
What I thought was a good purchase, the vehicle did not pass Maryland Inspection. I am waiting to see what they say!!! The guy who sold me he car said it was my own problem to fix as I am from Maryland and he walked away!!!. I could had purchased a car from Craigslist...Read more
worst car-buying experience that anyone I tell this cautionary tale to has ever heard. I go into the dealership, test drive two Jeep Wranglers with Ike, the salesman. After the test drive, we go to negotiate the price. I came in pre-approved by my local bank. They made...Read more
Took it in for a recall. And 4 days later....Left with screws in my battery, rear cup holders improperly installed and needing a new radiator ((see the pics)) Spoke to several managers and recieved the run around and excuses, however no one seems to understand there...Read more
SALES DEPARTMENT - EPIC FAIL - ZERO STARS. Shopped at Lustine because they had a particular vehicle I was interested in advertised on their website and in their inventory. I initiated a request for information from their website, and was immediately contacted by a...Read more
I didn't like
- Bait and switch
I moved from Maryland to Virginia. Based on the Lustine customer service complaints and reviews in Virginia, I was very reluctant. I finally got tired of commuting back to Maryland for an oil change. So I went to Lustine instead. The first time I waited at least 45...Read more
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