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Lustine Chrysler Dodge Jeep - Good feeling

I came to Lustine Dodge dealer and had the wonderful conversation with Monica well knowledgeable about each car that I pointed out she knew about inside and out and inform me of information that I didn't know. Well come back
#1306750
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Lustine Chrysler Dodge Jeep - BRUTAL!

Bait and switch. Over the phone, bottom line out the door price, everything included - tax, tags, destination, freight, etc. - EVERYTHING, verified three times with Brandon. Not the price when you get there. Front desk manager admits it was a “fake-out”. Avoid Lustine at all costs.
1.0
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
Value for money
#1305283
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It wasn’t until I went to Lustine that I realized all dealerships are NOT created equal. I will try and stop any family and friends from ever going there. From start to finish, the experience was terrible. We are happy with our car, but I will NEVER step foot in that...
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#1039546
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I recently purchased a truck here 2017 Dodge Ram 2500 they messed up the financing let my 30-day tags die..... and had no tags for 7 days ......did not care nor did I get any reply or answer from any managers.... the worst service I have ever had from any dealership do...
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#965903
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Al the finance guy told us our Tags were in the mail over a week ago. I finally drove 50 miles to the Dealer today... and guess what, my tags were sitting there! I have been driving with expired Tags for two weeks. I bought a car at Ourisman last year and had my...
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2.5
I didn't like
  • Customer service
#945657
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Sales Manager (Jessie) told us he was not allowing us to pick up ready tags until I give him $2000??? Thought this was a practical joke until he began berating me and my daughter in front of sales staff and customers saying we should be grateful they sold us a car and...
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Anonymous
TN Slim

I had similar problems with them a couple years ago. Wish I had posted the issue here as well. They just don't do the right thing...at any level.

1.7
I didn't like
  • Dishonest and deceptive
  • Customer service
  • Bait and switch
#873874
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Pick Up Truck Review

Micheal Ballard was pleasantly and he gave me an good offer. When I'm ready to purchase I will return there.
5.0
Details
Customer service
Staff
#841040
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What I thought was a good purchase, the vehicle did not pass Maryland Inspection. I am waiting to see what they say!!! The guy who sold me he car said it was my own problem to fix as I am from Maryland and he walked away!!!. I could had purchased a car from Craigslist...
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#750912
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worst car-buying experience that anyone I tell this cautionary tale to has ever heard. I go into the dealership, test drive two Jeep Wranglers with Ike, the salesman. After the test drive, we go to negotiate the price. I came in pre-approved by my local bank. They made...
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Anonymous
Anonymous

Buyer beware and you didnt get bi monthly you got bi weekly which extends your loan. BTW you didnt do 84 months did you????

1.5
#709389
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Contact Lustine Chrysler Dodge Jeep

Mailing Address:
Lustine Chrysler Dodge Jeep RAM
14211 Jefferson Davis Hwy
Woodbridge, VA 22191
USA
Phone:
(855) 563-2119
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Lustine Chrysler Dodge Jeep Products and Services

Lustine Chrysler Dodge Jeep - Lustine Dodge Of Woodbridge Service Department Review from Dumfries, Virginia
Lustine Chrysler Dodge Jeep - Lustine Dodge Of Woodbridge Service Department Review from Dumfries, Virginia
Took it in for a recall. And 4 days later....Left with screws in my battery, rear cup holders improperly installed and needing a new radiator ((see the pics)) Spoke to several managers and recieved the run around and excuses, however no one seems to understand there...
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#678951
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