filters
State:
Show
City:
Show
Product:
Show
Drove three hours one way with an out the door price in my text messages only to get there and the price was $5k more than promised. Asked to speak to the supervisor. We explained about the text message and even showed him. His response—yeah well he just says things to...
Read more
Company wrote 0 public responses to the review from Nov 03.
1.0
#1393636
Reply to reviews
Show

Lustine Chrysler Dodge Jeep - Good feeling

I came to Lustine Dodge dealer and had the wonderful conversation with Monica well knowledgeable about each car that I pointed out she knew about inside and out and inform me of information that I didn't know. Well come back
Company wrote 0 public responses to the review from Jul 18.
#1306750
Reply to reviews
Show

Lustine Chrysler Dodge Jeep - BRUTAL!

Bait and switch. Over the phone, bottom line out the door price, everything included - tax, tags, destination, freight, etc. - EVERYTHING, verified three times with Brandon. Not the price when you get there. Front desk manager admits it was a “fake-out”. Avoid Lustine at all costs.
Company wrote 0 public responses to the review from Jul 16.
1.0
Details
Customer service
Discounts and Special Offers
Price Affordability
Staff
Value for money
#1305283
Reply to reviews
It wasn’t until I went to Lustine that I realized all dealerships are NOT created equal. I will try and stop any family and friends from ever going there. From start to finish, the experience was terrible. We are happy with our car, but I will NEVER step foot in that...
Read more
Company wrote 0 public responses to the review from Apr 26, 2017.
#1039546
Reply to reviews
Show

Lustine Chrysler Dodge Jeep - Review in Dealers category

I recently purchased a truck here 2017 Dodge Ram 2500 they messed up the financing let my 30-day tags die..... and had no tags for 7 days ......did not care nor did I get any reply or answer from any managers.... the worst service I have ever had from any dealership do not buy cars here I took my truck in to get it rhino lined the following weekend after the purchase and they scratched my truck it is pitiful what they call service here
Company wrote 0 public responses to the review from Dec 02, 2016.
#965903
Reply to reviews
Al the finance guy told us our Tags were in the mail over a week ago. I finally drove 50 miles to the Dealer today... and guess what, my tags were sitting there! I have been driving with expired Tags for two weeks. I bought a car at Ourisman last year and had my...
Read more
Company wrote 0 public responses to the review from Oct 29, 2016.
2.5
I didn't like
  • Customer service
#945657
Reply to reviews
Sales Manager (Jessie) told us he was not allowing us to pick up ready tags until I give him $2000??? Thought this was a practical joke until he began berating me and my daughter in front of sales staff and customers saying we should be grateful they sold us a car and...
Read more
Company wrote 0 public responses to the review from Jun 29, 2016.
Anonymous
TN Slim

I had similar problems with them a couple years ago. Wish I had posted the issue here as well. They just don't do the right thing...at any level.

1.7
I didn't like
  • Customer service
  • Bait and switch
  • Dishonest and deceptive
#873874
Reply to reviews
Show

Pick Up Truck Review

Micheal Ballard was pleasantly and he gave me an good offer. When I'm ready to purchase I will return there.
Company wrote 0 public responses to the review from May 03, 2016.
5.0
Details
Customer service
Staff
#841040
Reply to reviews
What I thought was a good purchase, the vehicle did not pass Maryland Inspection. I am waiting to see what they say!!! The guy who sold me he car said it was my own problem to fix as I am from Maryland and he walked away!!!. I could had purchased a car from Craigslist...
Read more
Company wrote 0 private or public responses to the review from Dec 14, 2015.
#750912
Reply to reviews

Contact Lustine Chrysler Dodge Jeep

Mailing Address:
Lustine Chrysler Dodge Jeep RAM
14211 Jefferson Davis Hwy
Woodbridge, VA 22191
USA
Phone:
(855) 563-2119
More

Lustine Chrysler Dodge Jeep Products and Services

worst car-buying experience that anyone I tell this cautionary tale to has ever heard. I go into the dealership, test drive two Jeep Wranglers with Ike, the salesman. After the test drive, we go to negotiate the price. I came in pre-approved by my local bank. They made...
Read more
Company wrote 0 public responses to the review from Oct 02, 2015.
Anonymous
Anonymous

Buyer beware and you didnt get bi monthly you got bi weekly which extends your loan. BTW you didnt do 84 months did you????

1.5
#709389
Reply to reviews