Latest review first
Drove three hours one way with an out the door price in my text messages only to get there and the price was $5k more than promised. Asked to speak to the supervisor. We explained about the text message and even showed him. His response—yeah well he just says things to...Read more
Company wrote 0 public responses to the review from Nov 03.
Lustine Chrysler Dodge Jeep - Good feeling
I came to Lustine Dodge dealer and had the wonderful conversation with Monica well knowledgeable about each car that I pointed out she knew about inside and out and inform me of information that I didn't know. Well come back
Company wrote 0 public responses to the review from Jul 18.
Lustine Chrysler Dodge Jeep - BRUTAL!
Bait and switch. Over the phone, bottom line out the door price, everything included - tax, tags, destination, freight, etc. - EVERYTHING, verified three times with Brandon. Not the price when you get there. Front desk manager admits it was a “fake-out”. Avoid Lustine at all costs.
Company wrote 0 public responses to the review from Jul 16.
It wasn’t until I went to Lustine that I realized all dealerships are NOT created equal. I will try and stop any family and friends from ever going there. From start to finish, the experience was terrible. We are happy with our car, but I will NEVER step foot in that...Read more
Company wrote 0 public responses to the review from Apr 26, 2017.
Lustine Chrysler Dodge Jeep - Review in Dealers category
I recently purchased a truck here 2017 Dodge Ram 2500 they messed up the financing let my 30-day tags die..... and had no tags for 7 days ......did not care nor did I get any reply or answer from any managers.... the worst service I have ever had from any dealership do not buy cars here I took my truck in to get it rhino lined the following weekend after the purchase and they scratched my truck it is pitiful what they call service here
Company wrote 0 public responses to the review from Dec 02, 2016.
Al the finance guy told us our Tags were in the mail over a week ago. I finally drove 50 miles to the Dealer today... and guess what, my tags were sitting there! I have been driving with expired Tags for two weeks. I bought a car at Ourisman last year and had my...Read more
Company wrote 0 public responses to the review from Oct 29, 2016.
I didn't like
- Customer service
Sales Manager (Jessie) told us he was not allowing us to pick up ready tags until I give him $2000??? Thought this was a practical joke until he began berating me and my daughter in front of sales staff and customers saying we should be grateful they sold us a car and...Read more
Company wrote 0 public responses to the review from Jun 29, 2016.
Pick Up Truck Review
Micheal Ballard was pleasantly and he gave me an good offer. When I'm ready to purchase I will return there.
Company wrote 0 public responses to the review from May 03, 2016.
What I thought was a good purchase, the vehicle did not pass Maryland Inspection. I am waiting to see what they say!!! The guy who sold me he car said it was my own problem to fix as I am from Maryland and he walked away!!!. I could had purchased a car from Craigslist...Read more
Company wrote 0 private or public responses to the review from Dec 14, 2015.
worst car-buying experience that anyone I tell this cautionary tale to has ever heard. I go into the dealership, test drive two Jeep Wranglers with Ike, the salesman. After the test drive, we go to negotiate the price. I came in pre-approved by my local bank. They made...Read more
Company wrote 0 public responses to the review from Oct 02, 2015.
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